SMS/Text Messaging Policy

Diamond Heating and Air Conditioning, LLC

Effective Date: January 1, 2026

Diamond Heating and Air Conditioning, LLC (“Company,” “we,” “our,” or “us”) may communicate with customers via SMS or text messaging for service-related notifications and customer support. This SMS/Text Messaging Policy explains how we collect consent and how text communications are used.

By providing your phone number and opting in to receive text messages, you agree to receive SMS communications from Diamond Heating and Air Conditioning, LLC as described below.

1. Purpose of Text Messaging

We may send SMS or text messages for purposes including:

* Appointment confirmations

* Appointment reminders

* Service technician arrival notifications

* Follow-up communication regarding services

* Customer service responses

* Service updates or scheduling changes

These messages are intended to improve communication and provide timely updates regarding HVAC services.

2. Consent to Receive Messages

By submitting your phone number through our website, contact forms, service scheduling system, or by communicating with us directly, you consent to receive SMS messages related to your service request or appointment.

Providing consent to receive SMS messages is not required to purchase services.

3. Message Frequency

Message frequency may vary depending on your service request, appointment scheduling, and ongoing communication with our team.

4. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan. Diamond Heating and Air Conditioning, LLC is not responsible for any charges incurred from your mobile provider.

5. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will no longer receive SMS communications unless you opt in again.

6. Help Instructions

If you need assistance regarding SMS communications, you may reply:

HELP

Or contact us directly using the information below.

7. Data Privacy

We respect your privacy. Phone numbers collected for SMS communication will only be used for service-related communications and will not be sold or shared with third parties for marketing purposes.

For more information about how we handle personal information, please review our Privacy Policy.

8. Contact Information

If you have any questions about these Terms of Service, please contact us:

Diamond Heating and Air Conditioning, LLC

4642 W Colonial Dr unit d

Orlando, Florida 32808

Phone: (689) 261-6914

Email: [email protected]